Support
We're here to help.
Contact us
The fastest way to reach us is by email. We usually respond within one business day.
Common questions
I forgot my password
On the login screen, tap Forgot password? and enter your email. You'll get a reset link — open it on the device where you use tallytoday.
I didn't receive my invitation email
Check your spam folder. If it's not there, ask your admin to resend the invite from the web dashboard. Invitation links expire after 7 days.
How do I delete my account?
Workers: open the tallytoday app → Settings tab → tap Delete my account. Your account is locked immediately. Your hours remain on your company's records for payroll. You have 30 days to sign back in and restore the account if you change your mind.
Admins: Settings → Delete company. Type your company name to confirm. The company and every Worker, time log, project, client, and receipt is locked from further use. For 30 days, signing in as the admin will offer to restore the company. After 30 days the account is permanently purged and cannot be recovered.
I deleted my account by mistake — can I get it back?
Yes, within 30 days. Go to the login screen and sign in with your usual email and password. If your account is in the restore window you'll be sent to a confirmation page where you can reverse the deletion. If you can't sign in, email support@tallytoday.com and we'll help. After 30 days the account is permanently purged and we cannot recover it.
Clock-in location isn't working
tallytoday reads your device's location only when you tap clock in or clock out. If nothing happens, check your device's location permission for tallytoday:
- iPhone: Settings → tallytoday → Location → While Using the App.
- Android: Settings → Apps → tallytoday → Permissions → Location → Allow while using the app.
How do I link a project to a client?
On the web dashboard, open Clients and add the client if they don't already exist. Then go to Projects, open the project you want to link, and pick the client from the Client field. The client's contact info and address auto-fill from the directory and a project rollup (hours, labor cost, material cost, margin) appears on the client's detail view.
How do I turn on overtime?
On the web dashboard, open Settings → Team defaults and check Apply overtime rule. The default multiplier is 1.5× on hours past 40 in a Mon–Sun week. To prevent retroactive changes to already-completed weeks, the rule only applies starting the week you turn it on. Pay totals on the dashboard, in the Timesheets table, and in the Excel/PDF exports all reflect the rule automatically once enabled.
What does the red exclamation mark mean on a timesheet?
It means a Worker has two or more shifts whose times overlap. Hover the badge to see exactly which shifts conflict. Inside the per-employee timesheet modal, the conflicting clock-in or clock-out time is rendered in red — hover it to see the other shift it overlaps. To resolve, edit one of the shifts (adjust the time, add a time adjustment, or delete the duplicate).
How do I upload a receipt?
Workers: in the mobile app, open Purchases → tap the + button → choose the project, vendor, amount, and a short description, then snap or attach a photo of the receipt. The purchase appears on the Admin's dashboard within seconds and is linked to the project for cost reporting.
How do I export a timesheet?
Open Timesheets on the web dashboard, pick the date range you want, then click Excel or PDF. Both formats include per-employee totals, per-week pay, and — when overtime is enabled — a regular vs overtime pay breakdown. You can opt extra columns (project, GPS coordinates, notes) into the Excel file from the export dialog.
How do I turn off notifications?
In the app, open Settings → Notifications to toggle individual types (new shift, shift updated/cancelled, new purchase). To stop all push notifications, disable them for tallytoday in your device's Settings → Notifications.
I'm an admin and want to try tallytoday
We're currently onboarding customers one-on-one. Email us at support@tallytoday.com and we'll set your company up and walk you through it.
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